Responsible Gambling

At AussiePlay Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

AussiePlay Casino operates under strict licensing conditions and adheres to the responsible gambling guidelines set out by Australian regulatory authorities. We actively promote responsible gambling practices and provide tools and resources to support players who may need assistance.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money on gambling than you can afford to lose
Borrow money or sell possessions to fund gambling
Feel anxious, irritable, or restless when not gambling
Chase losses by continuing to gamble after losing
Neglect work, family, or personal responsibilities due to gambling
Lie to friends or family about how much time or money you spend gambling
Use gambling as a way to cope with stress, depression, or other emotional difficulties
Feel unable to stop or reduce your gambling despite wanting to

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test through the Gambling Help Online website. This tool can help you better understand your relationship with gambling and whether you may benefit from professional support.

Responsible Gambling Tools

AussiePlay Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to access your account or place any bets.

Self-Exclusion

If you believe you need a longer break or wish to stop gambling altogether, you can request a self-exclusion from AussiePlay Casino. Self-exclusion periods are available for 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us.

To request self-exclusion or any of the above tools, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 via our website

Protecting Minors

AussiePlay Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks on all accounts and reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following services can help:

Gambling Blocking Software

If you want to restrict your access to online gambling sites across all devices, we recommend using dedicated blocking software. These tools can help you maintain control by preventing access to gambling platforms:

Gamban — blocks gambling sites across all your devices
BetFilter — comprehensive gambling blocking software
GamBlock — blocks access to online gambling and betting sites

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential help is available. We encourage you to reach out to one of the following organisations:

Gambling Help Online
Free 24/7 counselling and support for people affected by gambling.
Phone: 1800 858 858
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services available 24/7.
Phone: 13 11 14
Website: www.lifeline.org.au
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Phone: 1300 22 4636
Website: www.beyondblue.org.au
MensLine Australia
Professional telephone and online support for men.
Phone: 1300 78 99 78
Website: www.mensline.org.au
Gamblers Anonymous Australia
Peer support groups for people with gambling problems.
Website: www.gamblersanonymous.org.au

Tips for Gambling Responsibly

Set a budget before you start playing and stick to it
Only gamble with money you can afford to lose
Never chase your losses
Take regular breaks and set time limits for your sessions
Do not gamble when you are feeling stressed, upset, or under the influence of alcohol
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Treat gambling as entertainment, not as a source of income

Contact Us

If you have any questions about our Responsible Gambling policy or need assistance activating any of the tools available to you, please do not hesitate to contact our dedicated support team:

Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week

Your wellbeing is our priority. We are here to help you enjoy gambling safely and responsibly.

Last updated: June 2026